Party Rental Source

Rental Company Services

Delivery and Pick up of Party Rentals

Delivery & Pickup

Delivery and Pickup may be included or may be arranged at an extra cost. Inquire with the individual rental company. Plan ahead for best results for correct delivery & pickup.

Responsibility for Rental Equipment 

Usually remains with the customer from the time of delivery to time at pick-up. Be sure equipment is secured when not in use and protected from the weather. Party Rental companies will apply charges for missing items(s), breakage and damaged equipment.

Rental Rates

Rate charges apply when the items are obtained to the time they are returned, some items may include a grace period for delivery and pick-up, unless other arrangements are made.

Return Conditions

Clarify the condition expected upon return. The items may or may not have to be cleaned prior to return. Understand the damage or breakage terms of the rental agreement. Understand the time expected for return.

Some Common Questions about Renting Party Supplies:

Is there a charge for delivery/pickup? 

A common Rental Companies policy might offer free delivery/pickup with orders of $200. or more*  Higher min. may be required in areas outside their normal delivery area. 

Can I make changes on an order if it is being delivered?

Usually additions made after 12 noon on the day before a scheduled delivery are welcome, subject to availability, but may incur an additional delivery fee.

What if I'm not home when the truck delvers/picks up?

If you know you will not be home, please call the rental company with instructions as to where the merchandise is to be left. If you are not home and they have no instructions it will cause a delay and an extra cost to you for rescheduling a truck.

What type of service can I expect when the truck arrives? 

Complimentary delivery/pickup services are for tailgate drop off. If delivery/pickup is to be made to a specific floor or area an additional labor charge may be incurred. Rental personnel are instructed to neatly stack all items in a mutually convenient place. Special containers are provided for china, silver, glassware, etc., to ensure that you receive your items sanitized, undamaged, sparkling, and table ready.

Will my rental equipment be set up and taken down? 

Set up and take down services are usually available at an additional charge. These arrangements MUST be made in advance of delivery and pickup.

What is my responsibility for merchandise return?  

Responsibility for equipment remains with the renter from time of receipt to time of return. Tables and chairs should be knocked down, stacked and ready for pickup. Items not meeting these conditions are subject to additional fees. All china, silver, glassware, etc. should be rinsed food-free and repacked in the same containers in which they were received. Linens should be refuse-free and dry to prevent staining and mildew. Laundry bags and/or boxes are provided with linen orders; please return them in those containers. Mildewed linens returned in plastic bags will be charged to the customer.

What happens if something is broken, damaged, or missing? 

Policy differ but many rental companies may or may not charge for missing, broken, damaged, and weathered damaged items. Be sure equipment is secured when not in use and protected from weather.